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Support - Troubleshooting Tips (Windows 95 & 98)

Problem
Dial-Up Networking could not negotiate a compatible set of network protocols you specified in the Server Type settings. Check your network configuration in the Control Panel then try the connection again.

Troubleshooting Steps
1) Close all programs and re-start your computer, then try the connection again.
2) If new account, make sure you have a capital "P" in front of your username.
3) If not a LAN (local area network) or Microsoft Network user, check to make sure the following list of components are installed:

	*  Dial-Up Adapter

	*  TCP/IP Protocol

****Go to the Control panel, double-click on Network, to verify the components. Remove unneeded items by clicking once on the item and click the Remove button.

If you are on a Microsoft Network, but not a LAN, the following components should be installed:

	*  Client for Microsft for Networks

	*  Dial-Up Adapter

	*  TCP/IP Protocol

****Go to the Control panel, double-click on Network, to verify the components. Remove unneeded items by clicking once on the item and click the Remove button.

4) Verify the Primary and Secondary DNS Numbers. They are as follows:

	

	*  Primary DNS		64.140.128.10

	*  Secondary DNS	64.140.128.11		

5) Delete any other connections not being used in Dial-Up Networking.
6) Delete the Extreme Internet icon and create a new one in Dial-Up Networking.
****Refer to Setting up Dial-Up Networking to create a new connection to Extreme Internet.

Problem
You are receiving an Invalid Log-in.

Troubleshooting Steps
1) If new account, make sure you have a capital "P" in front of your username.
2) Check that your username is not typed in capital letters.
3) Make sure you do not have the Caps Lock on, when typing your password in.

If you have any difficulties in configuring your Dial Up connection, please don't hesitate to call Technical Support at 480-368-4638 (ext. 5).