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Support - Dial-Up Configuration (Windows 3.1) - Troubleshooting Tips

Note: Win 3.x or below is no longer supported. These directions are for reference only.  

Dialer Tips

You installed your software and you're having problems connecting or you connect, then get disconnected. Here are a few items you may need to check:

• How To Check DNS Numbers
  Double Click on the Microsoft Internet Explorer Icon. A "Connect To" screen will appear, select "Properties", click on "Domain Name". On this screen you can check or change the DNS numbers if needed.

DNS Numbers Are As Follows:

• Invalid Log-in
  On the "Connect to" screen, make sure under "User Name" you put a capital "P" before your username. Your username is known as your log in name, screen name, and the beginning part of your e-mail address. For example: If your username is "janes" you would enter "Pjanes".
  
  Make sure you are typing your password in lower case.
  
  

• New Modem Changes
  If you have purchased a new modem and find that you can't get connect like before, many times it could be the modem init string or the settings in your dialer needs to be changed.

Go to the dialer and choose "Properties", then choose "Modems". In the modem section, choose "Change Modems". From here, Windows will try and detect your modem if you like. If you already know the manufacturer of your modem and the com port it is located on, then select "Don't detect my modem I will select it". Follow the information on your screen.

• Windows Didn't Detect My Modem
  If you asked windows to find your modem and it didn't find it, then you will have to enter the information manually. Choose "next".

From the "Install New Modem" screen, choose your modem. On the left side of the screen choose the manufacturer and then choose the model number. Choose "next".

Choose your COM port. If you don't know what COM port your modem is on then your Modem/Computer documentation it should have the correct COM port listed in it. Choose "next" and retry your connection again.

• Enter The Modem Information Manually
  If you have done all of the above and you're still having problems, go to the Modems2.ini file located in the iexplore directory. Find the selected modem and change the modem init string to the manufacture recommended modem string. For example:
  [Standard 14400 bps Modem]
  InitString=ATE1V1
  Simply change the "ATE1V1" to your modem's recommended string.
  The Modems2.ini file can be located in the "iexplore directory".
  
  

• Locating the Modems2.ini File
  In Program Manager go to the File Manager located in the Main Program Group.
  Double-click on the File Manager icon.
  Go to the File from the menu bar and choose Search
  A Search dialog box will appear
  Type in the "Search For" box "modems2.ini
  In the "Start From" box, enter "C:\tabletoptelephone\iexplore"
  Click ok
  The Search Results window, will display the file that met the criteria. Double-click on the file and make the appropriate changes. Once completed, go to file choose save, then go back to file click on exit. Go ahead and exit out of the File Manager and try your connection again.

Winsock Tips

• How To Check The DNS Number
  Open the Trumpet Winsock. Go to "File" and choose "Setup". Check to make sure the Name Server number is: 64.140.128.10
  

**Note: Some of you may be using the Microsoft Dialer that will need to have the DNS and Gateway number's checked. Please refer to Troubleshooting Tips using the Microsoft Dialer.

• New Modem Changes
  If you purchased a new modem and find you can't get connect. Many times it could be the modem init string that needs to be changed.

Open the Trumpet Winsock.
Go to dialer from the menu bar and click on "edit scripts".
An open file dialog box appears.
Double-click on the Login.cmd
The login will appear in a notepad window.
Scroll down to were it says:

# Now initialize our modems.

# The one WITHOUT the # sign is the current one!


# The Following is a standard reset command

$modemsetup = "ATZ"


# The following works for most USR modems.

# $modemsetup = "AT&F1&K1"


# The following will work for many 28.8's

# $modemsetup = "AT&F&C1&D2&K3"


# The following is for the standard modems

# $modemsetup = "AT&F&C1&D2"

#

You will note that the "ATZ" line doesn't have the # sign. This means, you are using the ATZ command to connect. Simply change the ATZ to your modems recommended string.
Note: Do not remove the quotation marks!
Once completed, go to "file" from the menu bar and choose "save". Go back to "file" then choose "exit".
Retry your connection again.

• Invalid Login
  During installation, you might of enter your username or password incorrectly. To double check, open the Trumpet Winsock.
  Go to dialer from the menu bar and click on "edit scripts".
  An open file dialog box appears.
  Double-click on the Login.cmd.
  The login will appear in a notepad window.
  Scroll down to were it says:

# ** PLEASE DO NOT TAKE OUT THE S or P FROM THE BEGINNING OF YOUR USER NAME.

# ** IT IS PLACED THERE ON PURPOSE TO INITIATE A SLIP or PPP CONNECTION.



  OUTPUT username\13

  INPUT 30 Password:

#PASSWORD Enter Your extremezone Password:

$p = "password"

  OUTPUT $p\13

To change the username, change only were it states: username.
To change the Password, change only the password were it states: $p = "password"

Note: Do not remove the quotation marks!

Once completed, go to "file" from the menu bar and choose "save". Go back to "file" then choose "exit".
Retry your connection again.